Coaching Your Employees to Success

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Coaching Your Employees to Success
This course helps managers, supervisors, and team leaders define the qualities of an effective coach, build a coaching foundation, and plan a coaching strategy. Identifying employee personality types, building trust, and maintaining healthy coach-employee relationships will be addressed. You will learn how to use spoken and nonverbal communication to convey your message and to use effective questioning to get needed information. 8 hours (Textbook required)
Fee:	Date / Course#:
$125	Thursdays 1/14/10-2/4/10	W20C
Time:	Registration:
6:30 p.m. - 8:30 p.m. (four-week course)	Click Here for Registration Information
Textbook:
Coaching, Thomson Learning (ISBN-13: 978-0-6-1907542-2)
Learning Objectives:
Identify the characteristics of business messages Recognize and identify ways to minimize communication barriers Identify the steps in planning a written business message Apply the steps to the development of business messages Explain the difference between formal and informal meetings/communications
Course Outline:
Week 1: Fundamentals of Coaching; Identifying qualities of an effective coach; Build a coaching foundation and develop coaching strategy Week 2: Coaching diverse employees; Motivating employees by identifying individual personality types; Building trusting relationships with employees Week 3: The coaching process; Establishing a solid coaching foundation through healthy coach-employee relationships; Understanding coaching objectives and communicating the expectations and goals to employees Week 4: Communication; Expressing clear messages; Identifying/using nonverbal methods; Asking questions effectively to receive desired information
Teaching/Learning Methods:
Designed for managers, supervisors, or team leaders who need to learn about coaching to motivate and improve employee job performance, this course will enable the learner to: Define coaching and identify the qualities of an effective coach; and build a coaching foundation and plan a coaching strategy. Motivate employees by identifying their individual personality types; and build trusting coach-employee relationships. Work through the coaching process of maintaining healthy coach-employee relationships, communicating expectations and goals, and evaluating employee performance. Use language and nonverbal methods to clearly communicate your message; and retrieve the desired information by using effective questioning. Conduct effective face-to-face meetings and confrontations.

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