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Business Classes
Making a Critical Difference with Successful Coaching

Successful coaching can make a critical difference in the quality and quantity of an employee’s work. This course will help managers, supervisors, and team leaders define the qualities of an effective coach, build a coaching foundation, and plan a coaching strategy. Identifying employee personality types, building trust, and maintaining healthy coach-employee relationships will be addressed. You will learn how to use spoken and nonverbal communication to convey your message and to use effective questioning to get needed information. 8 hours (Textbook required)

Fee:

Date / Course#:

$125

 Thursdays 10/2/08-10/23/08
Thursdays 1/15/09-2/5/09		 F29C
W29C
Time: Registration: 
6:30 p.m. - 8:30 p.m.
(four-week course)
 Click Here for Registration Information
Textbook: 

Coaching by Thompson Learning (ISBN 0619075422)
Learning Objectives:
bullet Identify the role of communications in the workplace and daily life
bullet Identify the characteristics of business messages
bullet Recognize and identify ways to minimize communication barriers
bullet Identify the steps in planning a written business message
bullet Apply the steps to the development of business messages
bullet Explain the difference between formal and informal meetings/communications
Course Outline:

Week 1: Fundamentals of Coaching; Identifying qualities of an effective coach; Build a coaching foundation and develop coaching strategy

Week 2: Coaching diverse employees; Motivating employees by identifying individual personality types; Building trusting relationships with employees

Week 3: The coaching process; Establishing a solid coaching foundation through healthy coach-employee relationships; Understanding coaching objectives and communicating the expectations and goals to employees

Week 4: Communication; Expressing clear messages; Identifying/using nonverbal methods; Asking questions effectively to receive desired information
Teaching/Learning Methods: 

Designed for managers, supervisors, or team leaders who need to learn about coaching to motivate and improve employee job performance, this course will enable the learner to:

  • Define coaching and identify the qualities of an effective coach; and build a coaching foundation and plan a coaching strategy.
  • Motivate employees by identifying their individual personality types; and build trusting coach-employee relationships.
  • Work through the coaching process of maintaining healthy coach-employee relationships, communicating expectations and goals, and evaluating employee performance.
  • Use language and nonverbal methods to clearly communicate your message; and retrieve the desired information by using effective questioning.
  • Conduct effective face-to-face meetings and confrontations.