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Business Classes
Resolving Workplace Conflict With Effective Communication

Many supervisors in today’s businesses know what to do, but problems often arise from how their messages are sent and received by employees. This course examines effective communication and leadership even when conflict exists between differing parties. We will address various communication styles people use in dealing with conflict, leadership styles that work with teams, and the organizational forces that affect the way we communicate. Also, we will identify common causes of conflict in the workplace and strategies to manage them as well as practice the skills necessary to be an effective communicator in today’s world. 16 hours

Fee:

Date / Course#:

$213

 Mondays 1/7/08-3/3/08 W28J
Time: Registration: 
6:30 p.m.-8:30 p.m.
 Click Here for Registration Information
Textbook: 

There is no key textbook for this class. Weekly handouts will site text and other references. Also, the class leader will provide a reading list for participates who desires deeper background references.
Learning Objectives:

bullet To identify Communication Styles, both your own and others
bullet Gain an understanding of workplace conflict and the role communication plays in managing the conflict.
bullet Understand the organizational effectives of good relationships between supervisors-to-employee, supervisor-to-supervisor, and interdepartmental harmony play in being an effective organization.
bullet Roles play typical work relationship issues and practice skills address in this class.
Course Outline:

Week 1: Overview and introduction to the process of communication, the verbal, non-verbal, and emotional elements of sending and receiving a message.

Week 2: Classifying communication style and when differing styles can be appropriate, identify each of our dominate style when communicating

Week 3: Addressing relationships created by worker and supervisor interaction, how the message in delivered, what's the level of trust and teamwork, and the long-term work harmony desired.

Week 4: What causes conflict at work? Identify strategies to deal with conflict and evaluate listening styles appropriate to overcome conflict.

Week 5: The leader's effectiveness and ability to adapt to the employee's level of willingness and ability to perform a task. The supervisor as a coach and mentor.

Week 6: Identifying potential hot spots through listening and developing a process to resolve the conflict.

Week 7: Role Play and group feedback using Communication, Leadership, and Conflict Resolution tools.

Week 8: Understanding the desired outcomes for creating a team communication process and feedback loop. Achieving leadership buy-in to process and style changes. Class review (as needed)
Teaching/Learning Methods: 

bullet 25% Lecture
bullet 25% Role Play and Initiative Activities
bullet 50% Group Discussion