Using Effective Communication to Resolve Workplace Conflict

CEd Home Buckeye Link Campus Map Find People Webmail

CEd

Mount Hall | 1050 Carmack Road | Columbus, OH 43210-1002 | (614) 292-8860

CEd Programs Credit Programs Credit Online Courses Noncredit On-campus Courses Noncredit Online Courses Academic Advising Accelerated CFP® Bridge Certified Manager Program Military Nonprofit Leadership Program Program 60 Contact CEd

Corporate Training

University Collaboration

Information for Businesses Distance Learning Facility Contact CEd

Information for Faculty and Staff Conference Management Distance Learning Facility Contact CEd

Buckeye Link Master Schedule of Classes Tips for Adult Students Academic Advising Career Exploration Office CEd Office Hours Class Registration

Directions and Campus Map Financial Aid Information Military Engaged Campuses Contact CEd

Credit Courses Noncredit Courses Noncredit Online Courses

CEd Programs CEd Staff Mission & Vision Statements CEd In The News Contact CEd

On-campus Courses

Business and
Communication
Courses

Computer Courses

Language and
Culture Courses

Noncredit On-Campus Courses

Using Effective Communication to Resolve Workplace Conflict
Many supervisors in today’s businesses know what to do, but problems often arise from how their messages are sent and received by employees. This course examines effective communication and leadership even when conflict exists between differing parties. We will address various communication styles people use in dealing with conflict, leadership styles that work with teams, and the organizational forces that affect the way we communicate. Also, we will identify common causes of conflict in the workplace and strategies to manage them as well as practice the skills necessary to be an effective communicator in today’s world. 16 hours
Fee:	Date / Course#:
$218	Mondays 9/28/09-11/16/09 Mondays 1/11/10-3/8/10	F20J W20J
Time:	Registration:
6:30 p.m.-8:30 p.m.	Click Here for Registration Information
Textbook:
Crucial Confrontations by Patterson/ Grenny/ McMillan (ISBN-13: 978-0-07-144652-5)
Learning Objectives:
To identify Communication Styles, both your own and others Gain an understanding of workplace conflict and the role communication plays in managing the conflict. Understand the organizational effectives of good relationships between supervisors-to-employee, supervisor-to-supervisor, and interdepartmental harmony play in being an effective organization. Roles play typical work relationship issues and practice skills address in this class.
Course Outline:
Week 1: Overview and introduction to the process of communication, the verbal, non-verbal, and emotional elements of sending and receiving a message. Week 2: Classifying communication style and when differing styles can be appropriate, identify each of our dominate style when communicating Week 3: Addressing relationships created by worker and supervisor interaction, how the message in delivered, what's the level of trust and teamwork, and the long-term work harmony desired. Week 4: What causes conflict at work? Identify strategies to deal with conflict and evaluate listening styles appropriate to overcome conflict. Week 5: The leader's effectiveness and ability to adapt to the employee's level of willingness and ability to perform a task. The supervisor as a coach and mentor. Week 6: Identifying potential hot spots through listening and developing a process to resolve the conflict. Week 7: Role Play and group feedback using Communication, Leadership, and Conflict Resolution tools. Week 8: Understanding the desired outcomes for creating a team communication process and feedback loop. Achieving leadership buy-in to process and style changes. Class review (as needed)
Teaching/Learning Methods:
25% Lecture 25% Role Play and Initiative Activities 50% Group Discussion

The Ohio State University | CEd Home Page
Site Map | Contact Webmaster

2009 Office of Continuing Education