Fee:

$218

The New Supervisor by Martin M. Broadwell with Carol Broadwell Dietrich, 5th edition (ISBN-13: 978-0-2-0133992-5)

Through the examination of four critical roles

Played by managers and supervisors in today’s business world, the students will be able to:

Week 1:
An overview of the role transition of the employee into supervision/management and the skills and competencies needed for each of their four critical roles.

Week 2 – Communication:
The basic elements of effective communication, barriers to communication, ways to deliver a message and the importance of good listening skills. Using effective feedback.

Week 3 – Motivation:
What it is; how to motivate; involving the employee in how to do the job; increasing productivity through motivation.

Week 4 - Team Work:
Understanding the difference between teams and work groups; the four stages of team development; how different personalities of team members and enhance the teams performance. Coaching: Coaching through the learning cycle; managing conflicts.

Week 5 – Effective Meetings:
Pre-meeting preparation, agenda building, meeting roles and responsibilities, ground rules, tools to use for effective meetings, post-meeting feedback. Oral Presentation: Tips for speaking, dealing with your pet peeves, avoiding being trapped by rambling questions.

Week 6 – Problem Solving:
A problem solving process, tools to use for identifying problems, root cause analysis, solution selection and implementation.

Week 7 – Planning, Organizing, Directing and Controlling:
Time management skills, right person/right job, determining standards, taking remedial action, rules for successful discipline. Corporate planning: vision, mission, values, characteristics and business needs.

Week 8 – Interviewing Skills:
Purpose of the interview - new hires, counseling, appraisal, discipline, exit. Training: Preparation, classroom set-up, on-the-job, follow-up, developing future supervisions.