This
course covers the issues that impact new or inexperienced supervisors
and managers. We will track the process of creating, developing,
and monitoring work team effectiveness and, using examples from
both manufacturing and service industries, explore business trends,
examine key organizational processes, and consider the role of
the supervisor/manager. Participants are asked to use assessments
and feedback from others to create a personal learning plan and
there will be opportunities to develop, practice, and apply solutions
to real, work-based issues. 16 hours (Textbook required)
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Through the examination of four critical roles
- Leader
- Manager
- Coach
- Facilitator
Played
by managers and supervisors in today’s business world, the
students will be able to:
- Clearly
and efficiently communicate with customers and work groups to
achieve business objectives;
- Provide useful feedback;
- Build high performing teams;
- Focus coaching discussions on information appropriate to the
task, employee and environment;
- Use process skills to ensure a clear understanding of a discussion
and keep it moving forward;
- Development and deliver a presentation that follows guidelines
for visual, verbal and vocal behavior;
- Analyze their work, identify chronic problems, and create solutions;
- Create
action plans to meet business goals and objectives;
- Understand
parameters by which interviews are conducted; and
- Address training needs within their group
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Week
1:
An overview of the role transition of the employee into supervision/management
and the skills and competencies needed for each of their four
critical roles.
Week
2 – Communication:
The basic elements of effective communication, barriers to communication,
ways to deliver a message and the importance of good listening
skills. Using effective feedback.
Week
3 – Motivation:
What it is; how to motivate; involving the employee in how to
do the job; increasing productivity through motivation.
Week
4 - Team Work:
Understanding the difference between teams and work groups; the
four stages of team development; how different personalities of
team members and enhance the teams performance. Coaching: Coaching
through the learning cycle; managing conflicts.
Week
5 – Effective Meetings:
Pre-meeting preparation, agenda building, meeting roles and responsibilities,
ground rules, tools to use for effective meetings, post-meeting
feedback. Oral Presentation: Tips for speaking, dealing with your
pet peeves, avoiding being trapped by rambling questions.
Week
6 – Problem Solving:
A problem solving process, tools to use for identifying problems,
root cause analysis, solution selection and implementation.
Week
7 – Planning, Organizing, Directing and
Controlling:
Time management skills, right person/right job, determining standards,
taking remedial action, rules for successful discipline. Corporate
planning: vision, mission, values, characteristics and business
needs.
Week
8 – Interviewing Skills:
Purpose of the interview - new hires, counseling, appraisal, discipline,
exit. Training: Preparation, classroom set-up, on-the-job, follow-up,
developing future supervisions. |
